Intrador Website Terms of Use – Institute of Pain Treatment

1. Acceptance of Terms

By accessing and using the Intrador – Institute of Pain Treatment website (hereinafter "Intrador", "Clinic" or "Site"), the user declares to have read, understood, and fully accepted these Terms of Use and the associated Privacy Policy. The use of the site is conditioned on the prior acceptance of the provisions established herein, which constitute an adhesion contract. Continued use of the site implies agreement with all provided conditions and implies the commitment to comply with them.

2. Definitions

For the purposes of these Terms of Use, the following are considered:

• User: any natural person who accesses or uses the information or services made available on the Site.
• Site: the electronic address www.intrador.com.br, its pages and subdomains, controlled by Intrador.
• Services: institutional information, content on pain treatments, appointment scheduling, contact channels, blog, and other functionalities made available on the Site.
• Personal Data: any information related to an identified or identifiable natural person, under the terms of Law No. 13.709/2018 (LGPD).
• LGPD: General Data Protection Law (Law No. 13.709/2018), which regulates the processing of personal data in Brazil.

The definitions presented aim to facilitate understanding and should be read in conjunction with the Privacy Policy. Technical and legal terms are explained in clear and accessible language, avoiding jargon or acronyms without explanation.

3. Legal Framework

These Terms of Use were drafted in compliance with Brazilian laws, in particular:

• Federal Constitution;
• Civil Code;
• Consumer Protection Code (Law No. 8.078/1990);
• Brazilian Civil Rights Framework for the Internet (Law No. 12.965/2014);
• General Data Protection Law – LGPD (Law No. 13.709/2018);
• Resolutions and norms of the Federal Council of Medicine (CFM) regarding advertising, professional practice, and distance care.

Other rules applicable to the practice of medicine and data processing are also observed.

4. Service Description

The Intrador Site is institutional and informative in nature. Its objective is to provide users with information about:

• Units and specialties offered by the clinic;
• Medical team and credentials of professionals;
• Pain treatment services, including acupuncture procedures, physiotherapy, analgesic blocks, and other complementary treatments;
• Appointment scheduling or contact requests via electronic forms;
• Educational content and articles related to chronic pain and quality of life;
• Insurance and forms of care;
• Contact details, including phone, email, and address of the units.

All information is provided clearly and objectively to avoid ambiguities and misunderstandings. Procedures descriptions are for educational and clarification purposes and do not replace consultation or individualized medical care. Site communications follow Brazilian medical advertising rules (CFM) and do not constitute any guarantee of results. Intrador strives to keep the Site available continuously. However, temporary unavailability may occur due to technical reasons, maintenance, or force majeure. When the computerized system is unavailable, users may contact us through the channels informed on this page for clarification or support.

5. User Rights

In compliance with Brazilian legislation and good medical practices, users have the right to:

• Respect and equal treatment by the Clinic, without discrimination of any kind.
• Accessibility and adequacy of the service to their needs, including clear information about the treatments offered.
• Protection of privacy, private life, honor, and image, as well as a guarantee that their personal data will be treated securely and transparently.
• Confirmation, access, and correction of personal data, being able to request that Intrador confirm the existence of data processing, provide a copy, or rectify incorrect information.
• Limitation of processing, opposition, and data portability, under the terms of the LGPD.
• Not to be subject to automated decisions that affect their interests without human intervention.

To exercise their rights, the user must follow the procedures described in the Privacy Policy, contacting the Data Processing Officer through the indicated contact channels.

6. User Responsibilities

By using the Site, the user commits to:

• Provide true and complete information in registrations and forms, being responsible for the veracity and updating of such data.
• Use the Site ethically and in good faith, without causing damage, interruptions, or interference in systems. It is prohibited to insert viruses, malware, or codes that compromise the functioning of the Site.
• Maintain confidentiality of logins and passwords, when there is a restricted access area, and not share them with third parties.
• Ensure the security of the access device, keeping protection programs updated and using reliable networks.
• Take responsibility for third-party applications installed on their device that may capture or process personal data.
• Indemnify Intrador and third parties for damages caused by inappropriate use of the Site or violation of these Terms.

The user understands that any abuse or violation may result in the suspension of their access and possible civil and criminal liability.

7. Intrador Responsibilities

Intrador commits to:

• Provide clear, accurate, and updated information about the Clinic, the services offered, and forms of contact.
• Protect collected personal data through appropriate technical and administrative security measures, in compliance with the LGPD.
• Not share personal data improperly with third parties, except in cases provided for by law or in the Privacy Policy.
• Maintain the Site functional and secure within reasonable technical limits, without guaranteeing that access will be free of failures or interruptions.
• Be responsible only for direct damages eventually caused by proven fault of the Clinic. We are not responsible for unavailability of user equipment, connection failures, system vulnerabilities, clandestine monitoring of devices, or misuse by third parties.

8. Intellectual Property

All content available on the Site (texts, trademarks, logos, images, videos, sounds, software, source code, design, and layout) is the exclusive property of Intrador or third parties who have granted a license for use. These materials are protected by national laws and international treaties on copyright, trademarks, patents, models, and industrial designs.

Users are prohibited from copying, reproducing, translating, publishing, transmitting, distributing, selling, or commercially exploiting any content from the Site without prior and express authorization from Intrador. Misuse may result in legal measures and compensation.

9. Privacy and Data Protection

The collection and processing of personal data on the Site observe the LGPD and other applicable rules. Intrador adopts security measures to protect collected data and has a Privacy Policy, available on the Site itself, which details:

• The purposes of data collection and the corresponding legal bases;
• The types of data collected (e.g., name, phone, email, consultation history, when provided by the user);
• The storage time and retention and disposal measures;
• Any processors who assist in the execution of services (e.g., scheduling platforms and hosting);
• The rights of the data subject and how to exercise them;
• The data processing officer and their contact channels.

By using the Site, the user agrees that their data will be used according to the purposes described in the Privacy Policy. Intrador recommends reading this document carefully.

10. Links to Third Parties

The Site may contain links to third-party pages (e.g., health insurance, content providers, or partner services). Intrador is not responsible for the policies, practices, or contents of these external sites. Access to other sites is at the user's own risk, who should consult the terms and policies of each service.

11. Changes to Terms of Use

Intrador may alter, update, or improve these Terms of Use at any time to reflect legislative, regulatory, or operational changes. When there are significant changes, users will be notified, either through a notice on the Site itself or by communication sent to registered contact channels. It is recommended that users review this document periodically to stay informed.

The updated version of these Terms will indicate the date of the last modification. Continued use of the Site after the publication of changes will be interpreted as acceptance of the new conditions.

12. Contact and Support

In case of doubts, requests, or complaints about the Site or these Terms of Use, the user can contact Intrador through the official channels:

13. Forum and Applicable Law

These Terms shall be governed and interpreted in accordance with Brazilian legislation. Any claim or controversy arising from the use of the Site shall be submitted exclusively to the forum of the District of Recife, Pernambuco, unless otherwise provided by specific legal rule. This clause does not prevent users from filing complaints with the National Data Protection Authority (ANPD) or other competent regulatory bodies.

14. Final Provisions

• Integration: If any provision of these Terms is considered null or unenforceable, the other clauses remain in force and producing effects.
• Tolerance: Any tolerance by Intrador regarding the non-compliance with any obligation established herein does not imply waiver of right or novation.
• Validity: These Terms enter into force on the date of their publication on the Site and will remain in force until a new version replaces them.